Comments on: thedigitalcamerashop.co.uk – DO NOT USE http://www.lathwood.co.uk/2008/07/27/thedigitalcamerashopcouk-do-not-use/ Drivel on things Tue, 11 May 2010 14:00:22 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Neil Lathwood http://www.lathwood.co.uk/2008/07/27/thedigitalcamerashopcouk-do-not-use/comment-page-1/#comment-2303 Neil Lathwood Tue, 11 May 2010 14:00:22 +0000 http://blog.lathwood.co.uk/?p=73#comment-2303 Did your camera arrive in the end shona? Did your camera arrive in the end shona?

]]> By: shona pender http://www.lathwood.co.uk/2008/07/27/thedigitalcamerashopcouk-do-not-use/comment-page-1/#comment-2125 shona pender Mon, 19 Apr 2010 12:41:35 +0000 http://blog.lathwood.co.uk/?p=73#comment-2125 on the 20th feb 2010 my partner ordered a panasonic DMC-FS10 pink camera for my birthday which is on march 22. My birthday came and went,still no camera! Since then we have been in touch with DCS,and told said camera would be with us shortly. Two mths later,still nothing. Tried calling DCS again over the past few week, only to be met with an answering machine telling me to leave my details and someone would be in touch. Sorry,but i don't deal with machines too lightly. Finally,today i managed to speak to an employee for DCS. Said employee could not tell me why no-one had been in touch with me up=dating me on this order,he did however tell me that my order would be with me this coming friday. All i can do is wait!! I think that this company has very POOR customer service skills and would urge no one to use them!!!! on the 20th feb 2010 my partner ordered a panasonic DMC-FS10 pink camera for my birthday which is on march 22. My birthday came and went,still no camera! Since then we have been in touch with DCS,and told said camera would be with us shortly. Two mths later,still nothing. Tried calling DCS again over the past few week, only to be met with an answering machine telling me to leave my details and someone would be in touch. Sorry,but i don’t deal with machines too lightly. Finally,today i managed to speak to an employee for DCS. Said employee could not tell me why no-one had been in touch with me up=dating me on this order,he did however tell me that my order would be with me this coming friday. All i can do is wait!! I think that this company has very POOR customer service skills and would urge no one to use them!!!!

]]> By: alex http://www.lathwood.co.uk/2008/07/27/thedigitalcamerashopcouk-do-not-use/comment-page-1/#comment-1719 alex Tue, 09 Feb 2010 16:30:45 +0000 http://blog.lathwood.co.uk/?p=73#comment-1719 im from greece and i ordered some stuff.. got half the order and now its been months... with many many emails sent to them.. they only reply to a few saying my items will be sent the following week.. but still nothing still... manman... i advise any future buyers to stay away from this place.. its obviosuly a bunch of bozos not caring at all about customers. im from greece and i ordered some stuff.. got half the order and now its been months… with many many emails sent to them.. they only reply to a few saying my items will be sent the following week.. but still nothing still… manman… i advise any future buyers to stay away from this place.. its obviosuly a bunch of bozos not caring at all about customers.

]]> By: Adrian Clarke http://www.lathwood.co.uk/2008/07/27/thedigitalcamerashopcouk-do-not-use/comment-page-1/#comment-1423 Adrian Clarke Wed, 23 Dec 2009 10:48:45 +0000 http://blog.lathwood.co.uk/?p=73#comment-1423 Hi Our address is: 39 Newland Street, Kettering, NN16 8JH Tel : 01536 510101 It is clearly on every page of our website so surprised you missed. Obviously Mr T means nothing to us so please contact us with your order number and we will look into it for you. Thanks Adrian Hi
Our address is:
39 Newland Street, Kettering, NN16 8JH Tel : 01536 510101

It is clearly on every page of our website so surprised you missed.
Obviously Mr T means nothing to us so please contact us with your order number and we will look into it for you.

Thanks
Adrian

]]> By: T http://www.lathwood.co.uk/2008/07/27/thedigitalcamerashopcouk-do-not-use/comment-page-1/#comment-1287 T Fri, 11 Dec 2009 16:06:06 +0000 http://blog.lathwood.co.uk/?p=73#comment-1287 Does any one know their address, I have two days off next week I want to go there get the rest of my order. Does any one know their address, I have two days off next week I want to go there get the rest of my order.

]]> By: Aaron http://www.lathwood.co.uk/2008/07/27/thedigitalcamerashopcouk-do-not-use/comment-page-1/#comment-431 Aaron Thu, 06 Aug 2009 18:43:01 +0000 http://blog.lathwood.co.uk/?p=73#comment-431 got my first SLR with fantastic advise, returned a few months later to get a new lens and again great advise, appreciate all the help and will be a returning shopper got my first SLR with fantastic advise, returned a few months later to get a new lens and again great advise, appreciate all the help and will be a returning shopper

]]> By: admin http://www.lathwood.co.uk/2008/07/27/thedigitalcamerashopcouk-do-not-use/comment-page-1/#comment-424 admin Tue, 04 Aug 2009 21:04:48 +0000 http://blog.lathwood.co.uk/?p=73#comment-424 A follow up post for those interested http://www.lathwood.co.uk/2009/08/04/thedigitalcamerashop-co-uk-part-two/ A follow up post for those interested

http://www.lathwood.co.uk/2009/08/04/thedigitalcamerashop-co-uk-part-two/

]]> By: Neil Lathwood’s blog » thedigitalcamerashop.co.uk – Part Two http://www.lathwood.co.uk/2008/07/27/thedigitalcamerashopcouk-do-not-use/comment-page-1/#comment-423 Neil Lathwood’s blog » thedigitalcamerashop.co.uk – Part Two Tue, 04 Aug 2009 21:04:00 +0000 http://blog.lathwood.co.uk/?p=73#comment-423 [...] it seems that the most popular post on my blog is this one so I thought it deserved a bit of a follow up [...] [...] it seems that the most popular post on my blog is this one so I thought it deserved a bit of a follow up [...]

]]> By: Andy Drake http://www.lathwood.co.uk/2008/07/27/thedigitalcamerashopcouk-do-not-use/comment-page-1/#comment-419 Andy Drake Mon, 03 Aug 2009 13:34:59 +0000 http://blog.lathwood.co.uk/?p=73#comment-419 I ordered a Sigma 105mm Sigma DG Circular Polarizing 105mm http://www.thedigitalcamerashop.co.uk/product_details.php?id=259 I got a dispatch mail very promptly, but the "delivery" just turned out to be a letter from them saying it would be shipped directly via nameless supplier. Two weeks later, no sign of the item from this unnamed supplier. Hmmm.... at this stage I can't recommend. My credit card was charged immediately for £127.22 of course. I ordered a Sigma 105mm Sigma DG Circular Polarizing 105mm

http://www.thedigitalcamerashop.co.uk/product_details.php?id=259

I got a dispatch mail very promptly, but the “delivery” just turned out to be a letter from them saying it would be shipped directly via nameless supplier.

Two weeks later, no sign of the item from this unnamed supplier. Hmmm…. at this stage I can’t recommend. My credit card was charged immediately for £127.22 of course.

]]> By: Twinkle Toes http://www.lathwood.co.uk/2008/07/27/thedigitalcamerashopcouk-do-not-use/comment-page-1/#comment-418 Twinkle Toes Fri, 24 Jul 2009 10:54:07 +0000 http://blog.lathwood.co.uk/?p=73#comment-418 I ordered a silver Tz7 around 14th July 2009. It was only later when i read the reviews; i was very nervous, but i thought it will be OK. Overall i think i got off pretty lightly. I received an email of confirmation, then i waited. They hadn't notified me that silver was not in stock, but these things happen with other companies too, I THOUGHT.On the day when i expected the delivery and it didn't show I phoned them, and a really nice man informed me that the silver cameras where in short supply and not as popular, i didn't want to wait for their orders to come in so,he asked me which colour i preferred red or black, i opted for RED. I requested that he feedback to me all the items on the order, and he got all of them right. Delivery did indeed arrive on the day quoted I was thrilled. With excitement i opened the box, but feeling apprehensive about what I had read on web reviews... would it be a totally different model? The delivery box had FX something on it, be patient I reasoned it was a spare packing box and didn't mean anything. I opened the TZ7 box first, why did it say NOIR. ...It was a TZ7 but IT WAS BLACK. With a philosophical slant on it I decided not to look the gift horse in the whatsit; there probably are no more REDS if they are limited so I would of had this anyway, but I'll make a habit of review swotting before i go with a firm i don't know. I'll never have a red one now. Incidentally is the supplier supposed to stamp the warrenty. Didn't like the paypal surcharge either, I guess i missed that in their terms and c. I ordered a silver Tz7 around 14th July 2009. It was only later when i read the reviews; i was very nervous, but i thought it will be OK. Overall i think i got off pretty lightly. I received an email of confirmation, then i waited. They hadn’t notified me that silver was not in stock, but these things happen with other companies too, I THOUGHT.On the day when i expected the delivery and it didn’t show I phoned them, and a really nice man informed me that the silver cameras where in short supply and not as popular, i didn’t want to wait for their orders to come in so,he asked me which colour i preferred red or black, i opted for RED. I requested that he feedback to me all the items on the order, and he got all of them right. Delivery did indeed arrive on the day quoted I was thrilled. With excitement i opened the box, but feeling apprehensive about what I had read on web reviews… would it be a totally different model? The delivery box had FX something on it, be patient I reasoned it was a spare packing box and didn’t mean anything. I opened the TZ7 box first, why did it say NOIR. …It was a TZ7 but IT WAS BLACK.

With a philosophical slant on it I decided not to look the gift horse in the whatsit; there probably are no more REDS if they are limited so I would of had this anyway, but I’ll make a habit of review swotting before i go with a firm i don’t know. I’ll never have a red one now. Incidentally is the supplier supposed to stamp the warrenty. Didn’t like the paypal surcharge either, I guess i missed that in their terms and c.

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